Octapharma USA, Inc., along with its affiliates, business partners and licensors, is/are the sponsor(s) of the Factor My Way™ program (the “Sponsor”). Factor My Way is a voluntary program administered by the Sponsor and designed to offer its members, you, your authorized representative, or users of this website (collectively and individually referred to below as “You” or “Your”), the following benefits: financial and insurance assistance, educational support, support with Octapharma treatments, and other patient support services (the “Program” or “Factor My Way”). The Sponsor uses the information that You provide for administering the Program and providing You with its benefits.
Your participation is voluntary. You may withdraw Your participation or revoke this authorization at any time by notifying Octapharma Customer Service, either via email at firstname.lastname@example.org or by calling 1-201-604-1130 stating that You no longer wish to participate in Factor My Way. You understand that if You do not accept this authorization, or if You revoke it, Your health care provider will still treat You for Your condition and You will still be eligible to receive an Octapharma treatment; however You will not be eligible for enrollment in the Program and You may not receive all the services.
I UNDERSTAND THAT THE PROGRAM DOES NOT AIM TO DIAGNOSE OR TREAT MY MEDICAL CONDITION(S.) SPONSOR IS NOT ACTING AS MY HEALTHCARE PROVIDER, NOR LICENSED TO TREAT ANY MEDICAL CONDITIONS. THE SUPPORT SPONSOR PROVIDES IS NOT A SUBSTITUTE FOR MEDICAL ADVICE. ALWAYS CONSULT WITH YOUR PHYSICIAN OR HEALTHCARE PROVIDER IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR HEALTH OR TREATMENT.
When You opt-in, You authorize Factor My Way or Octapharma representatives to contact You by phone, email or SMS text message according to the contact information You have provided. This contact may be related to services that You have requested, requests for feedback or information, or general Factor My Way Program services.
If You elect to apply for the Factor My Way Co–Pay Assistance Program (“Co–Pay Program”), our representatives will need to screen You for the Co–Pay Program, and Sponsor needs Your permission to disclose and obtain Your personal information.
This authorizes Factor My Way or Octapharma representatives to proceed with the application request by contacting the treating physician, program administrator and Your insurer, when applicable, to verify Your coverage options and Your benefits.
Sponsor may need to provide Your name, date of birth, Social Security number, diagnosis, insurance information, or other information. In turn, the physician, insurer, or program administrator may provide such information back to us.
Sponsor will use this information to complete the screening process that You request when You apply for the Co–Pay Program.
These terms and conditions (as defined below) are published on the Factor My Way Program website: FactorMyWay.com.
THESE TERMS AND CONDITIONS ARE IN ADDITION TO THOSE FOUND AT: https://www.octapharmausa.com/octapharma/terms-of-use/
If later You decide to opt out of the Program, You have the right, at any time, to opt out of participating in the Program by notifying Octapharma Customer Service, either via email at USCustomerService@octapharma.com or by calling 1-201-604-1130 and stating that You no longer wish to participate in Factor My Way.
Participants in the Program must be (a) residents of the United States, (b) at least 18 years of age at the time of registration, and (c) must register at FactorMyWay.com. Individuals do not need to be taking an Octapharma product in order to participate.
Sponsor respects the individual privacy and values the confidence of each of You. The information that Sponsor collects during member registration will be used solely for the purpose of administering the Factor My Way Program and as otherwise permitted in our Octapharma Privacy Statement, and if you are a California resident, in the Privacy Statement for California Residents. By joining the Program, You agree that Sponsor may send You communications related to the Program, including site updates, education, and general information.
Sponsor reserves the right to amend or terminate the Program, including any Program-related Services or website, at any time without notice, including, without limitation, amending these Terms.
This Site is for private, internal, non-commercial use only. You are prohibited from any other use, including modifying, copying, distributing, transmitting, displaying, reproducing, publishing, selling, licensing, transferring, assigning, reverse engineering, editing, adapting, or creating derivative works from the Site. In addition, You may not provide any information that is untrue, inaccurate, or misleading to this Site, nor violate any restrictions or bypass measures that prevent or limit access to this Site. Furthermore, You are prohibited from interfering with the proper working of the Site or any activities conducted on the Site or using the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. Unauthorized access to the Site, other accounts, computer systems or networks connected to the Site through hacking, password mining or any other means, or attempting to obtain any materials or information through any means not intentionally made available through the Site is/are strictly prohibited.
You shall notify Sponsor immediately via email at USCustomerService@octapharma.com or by calling 1-201-604-1130 of any unauthorized use or threat of unauthorized use of Your account or the Site or of any other breach or potential breach of security known to You with respect to Your account or the Site, including without limitation any loss or compromise of any password, and You agree to cooperate to help Sponsor prevent the further unauthorized use, threat of unauthorized use, disclosure or threat of disclosure regarding the Site, Your account and/or Your password. You agree that immediately upon termination of Your right to use the Site, or upon any earlier demand by Sponsor at any time, You will cease all access and/or use of the Site, and will no longer attempt to access and/or use the Site.
You are solely responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer. You accept full responsibility and liability for all activities that occur under Your account or password. Sponsor reserves the right to refuse service, terminate accounts, or remove content in its sole discretion. The information that You supply during any registration process must be accurate and complete and You agree to not (1) register under the name of another person, (2) choose a user name that Sponsor deems offensive, or (3) choose a user name for the purposes of deceiving or misleading anyone as to Your true identity.
There is no assurance that the Site will be or remain uninterrupted, that the content or any other content posted or uploaded by third parties will fulfill any of Your particular purposes or needs, or that the products or services offered through the Site are or will remain available in all jurisdictions. THE SITE, ITS CONTENTS AND/OR REFERENCED, PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, AND SPONSOR DOES NOT GUARANTEE THE ACCURACY OF THE CONTENT AND DISCLAIMS ALL LIABILITY FOR ERRORS OR INACCURACIES RELATING TO THE SITE OR ANY CONTENT, PRODUCTS AND SERVICES PUBLISHED ON THIS SITE. CONTENT DISPLAYED ON THIS SITE SHOULD NOT BE CONSIDERED AN ENDORSEMENT.
ALWAYS CHECK WITH YOUR HEALTHCARE PROVIDER BEFORE RELYING ON INFORMATION YOU READ.
FURTERMORE, SPONSOR ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE SITE OR THE CONTENT OR ANY DAMAGES FROM ANY VIRUSES, MALWARE OR HACKING THAT MAY ILLEGALLY TRACK YOUR USE OR AFFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY, OR ANY OTHER DAMAGES TO PERSON, PRIVACY, OR PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR DOWNLOADING FROM, THE SITE OR YOUR INABILITY TO ACCESS, USE OR DOWNLOAD FROM THE SITE.
Some jurisdictions may not allow the exclusion of implied warranties. Consequently, some of the above exclusions may not apply to You. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice, or other content.
If Sponsor is found liable for any loss or damage in any way connected with the Program, then the liability of Sponsor will in no event exceed, in the aggregate, the greater of (a) the service fees, if any, that You paid to Sponsor in connection with the service that You received from this Site, or (b) ten dollars (US$10.00). Some jurisdictions do not allow the limitation of liability, thus the limitations above may not apply to You.
Sponsor may, in its sole discretion, any time and without advance notice or liability, terminate, suspend, restrict or block Your access to all or any component of the Site, even if access continues to be allowed to others. Sponsor shall not be liable to You for such actions, including termination, suspension, restriction, or blocking. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of Your use of the Site may also be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies that Sponsor may seek.
Upon such termination, suspension, restriction, or blocking, You must immediately discontinue use of the Site, and destroy any copy You have made of any portion of the Site. Accessing the Site after such termination, suspension, restriction, or blocking is an act of trespass.
Any cause of action arising out of, or related to, the Site must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
To the extent that Sponsor may need to contact You, You agree that Sponsor may do so via any electronic means, including but not limited to communication posted on the Site, electronic mail, or mobile SMS messaging.
Sponsor may assign our rights and obligations under these Terms to a third party without this assignment being deemed a change in these Terms, and without notice to You. You may not assign, delegate, or transfer Your rights or obligations under these Terms.
Any rights not expressly granted herein are reserved.
Sponsor’s performance under these Terms is subject to existing laws and legal process. Sponsor will comply with law enforcement requests or requirements relating to Your use of the Site or information provided to, or gathered by, Sponsor with respect to such use.
If You have any questions, comments, complaints or claims with respect to the Program, the Site, other users of the Site, if You find that certain content displayed on the Site is inappropriate or prohibited by these Terms, or if You have any other concern, please contact us as indicated below. Sponsor will investigate and attempt to resolve the matter.
By phone: Factor My Way, 1-855-498-4260
By mail: Factor My Way, PO Box 4280, Gaithersburg, MD 20885-4280